The Click and Collect Process
The following is the core functionality of Click and Collect in LS Nav:
The COs that are used in the CnC process are created in LS Nav, via Web Service, from the LS eCommerce website.
When a customer has created an order, either on his computer (ecommerce) or smartphone (MobileApp), the customer can choose to have the items shipped and pay instantly on the website or he can choose to collect his products at a certain store and pay on-site. If he chooses to collect the order, a web-request has been created to calculate item availability in the store selected at this stage. This gives the customer an answer if the items that were ordered are in fact available at the store selected to collect.
If the customer chooses to collect his order, he will receive a message when the order has been picked. The message includes information about availability and the time frame for the customer collection. The message also contains a QR code for the order number. The QR code can then be scanned at the POS to enter the order details in the collect window.
When the CO is created in LS Nav it is accessible right away at the POS. A staff member that has the responsibility of collecting the order can either access it via a
The CUSTOMER_ORDER_LIST POS command opens a list of COs that have to do with CnC.
With the order selected the user can then print out a Picking slip that holds information about the items in the order. When the order has been collected, the user prints out a Collect slip and attaches it to the bag or box that contains the order.
The customer can use either his QR code or his member card to identify his order at the POS. A staff member will then scan the QR code or find the order via the member contact panel on the POS. When the order is processed, all items are moved into a transaction on the POS. Now it is possible to receive payment and complete the sale.
If a customer does not collect the CO on time, it is put in the Put-Back list. This means that the items in the order need to be put back to their respective locations in the store. These orders are accessible on the POS or via a Retail message.
Click and Collect Structure
